Mekatron Concord

Marty F

April 23, 2010 at 06:49 AM

I've taken 3 different cars to Mekatron (Accura, Lexus, Toyota) a number of times, and it's time for a review, after having a major service done on my 2002 Accura TL.  They had told me last year I should do the timing belt, even though the mileage was under the limit, due to time, and after checking, I saw the manual agreed.  I called a couple of places, and Mekatron was lower or equal to any good shop, so I had it done.  No problems at all, and it actually seems like the car runs better, even though it ran fine before. I enjoy going to the shop; it's very clean, the people are all very nice, and Michael, up front, is very knowledgeable and patient, and takes the time to explain everything they do, including the whys and hows.  They have a nice waiting room with good coffee, if you need to wait, and they provide either a free rental car, or a ride somewhere close by. They are inexpensive compared to the lousy dealer nearby, comparable to any other professional shop, and AAA approved. The owner, Ian, still runs the business, and I could tell after talking to him that he really cares about quality. I really wonder about the one bad review from "Reviewer S" in San Jose - that's a long way from Concord, maybe his review is in the wrong place.  I see his reviews before and after are all in the San Jose or Peninsula area. I know mistakes happen, but what he describes really sounds atypical. Makes me wonder...

Wendy L

March 29, 2010 at 07:18 PM

I'm very happy with the pre-purchase inspection on a Honda I had done here. The report was thorough, and Ian and Michael were friendly helpful guys who communicated clearly about the car's issues.

Christopher

April 15, 2009 at 07:52 AM

It is true that this shop is honest and not trying to pull the wool over your eyes. They explain every step of what is going wrong with your car which makes it easy for you to understand. I would give it 5 stars, but I'm taking one away because you do pay for this honesty with your checkbook. I recently went here and was kind of taken back as to why it cost 800$ to replace a waterpump on a $2000 VW. I guess it is what it is, but there is definitely no price competitiveness with this shop. But as with most things in life, you get what you pay for. Again, I would give 5 stars if there was more "value" in what was going on, but there really wasn't, I paid money for the job, I wouldn't exactly drive from out of town to go back to this place like other shops I've been to. (IE: Morgan's in Santa Rosa, CA)