California Department of Motor Vehicles has a new website design. The new look is definitely a better user experience. The pages are easier to navigate and the overall flow of the new site is much improved compared to the old 1980s style.
New Features and Improvements
The DMV’s Telephone Appointment Notification system gives you a call about your upcoming appointment. It’ll tell you the date, time, location, and purpose of your appointment three days prior. If you don’t answer, it’ll even leave a message.
You will be giving the option to be called back by a customer service agent. If you’re expected wait time is longer than five minutes, you will be given the option. Simply leave a callback number.
Self Service Terminals
Get your car renewal and registration tags and card at the Self Service Terminals. The terminals accepts cash, credit card, or check. Every step is automated for speed and convenience. There are currently 25 in south California DMVs and Sacramento’s La Mancha branch.
The DMV now offers “DMV NOW” mobile apps for both iPhone and Android. The app lets you find all DMV office locations and their actual wait times. It gives turn by turn driving directions to your nearest DMV local office. It also has practice written tests along with access to a library of driver education videos. Download here:
Schedule an Appointment
As before, you can still schedule an appointment for an office visit or the behind the wheel driving test on the new site. The user experience of making an appointment is so good you might actually make an appointment instead of taking a chance at the long lines at the local office.
English and Spanish
The site is available in two languages: English and Spanish.
Check out the new site: California DMV